Comments on: Help Desk Anyone? Arggggghhh! http://www.netmarketingtoolbox.com/2007/07/28/help-desk-anyone-arggggghhh/ New and Classic Tools, Information, Advice and Discussion on Internet Marketing Thu, 24 Jul 2008 01:06:56 +0000 http://wordpress.org/?v=2.1.3 By: Sidetracks and Diversions... http://www.netmarketingtoolbox.com/2007/07/28/help-desk-anyone-arggggghhh/#comment-28 Sidetracks and Diversions... Sat, 28 Jul 2007 00:34:58 +0000 http://www.netmarketingtoolbox.com/2007/07/28/help-desk-anyone-arggggghhh/#comment-28 [...] into my cPanel web host… and it was NOT a pleasant experience! I strongly suggest you visit my notes on this here if you want to save yourself seven hours of agony! cpanel eticket fantastico help desk os ticket [...] […] into my cPanel web host… and it was NOT a pleasant experience! I strongly suggest you visit my notes on this here if you want to save yourself seven hours of agony! cpanel eticket fantastico help desk os ticket […]

]]> By: Stephen Spry http://www.netmarketingtoolbox.com/2007/07/28/help-desk-anyone-arggggghhh/#comment-323 Stephen Spry Fri, 21 Mar 2008 22:20:57 +0000 http://www.netmarketingtoolbox.com/2007/07/28/help-desk-anyone-arggggghhh/#comment-323 <B>Update</B> - Apparently in January 2008, osTicket underwent a "rebirth" and there is now a new and supported version 1.6 available from the main web site (which does NOT show on my cPanel/Fantastico list) I haven't had the time to test it out yet to see whether it suffers from similar problems I experienced with the 1.3 version, but I'll shortly look into that. So if you want to, check out the latest version of osTicket from their web site at http://www.osticket.com Stephen Update - Apparently in January 2008, osTicket underwent a “rebirth” and there is now a new and supported version 1.6 available from the main web site (which does NOT show on my cPanel/Fantastico list)

I haven’t had the time to test it out yet to see whether it suffers from similar problems I experienced with the 1.3 version, but I’ll shortly look into that.

So if you want to, check out the latest version of osTicket from their web site at http://www.osticket.com

Stephen

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